11/24/25 PM Snug/Condor

 113 covers

Busy night in condor. 4 ten tops. One being Ramin. Others were parties that had two reservations booked, and wanted to merge. We were aware of one of them, Jess had connected with her before service. The other two were ones taken by front desk after service started. I asked front desk to please check in. I will talk with Hailey about this. 

FOH team was for the most part good, but Riley had a table that waited about an hour for their entrees, kitchen lost their ticket, and we ended up comping their whole tab ($400). I should have noticed, Riley could have noticed. Fail amongst a few outlets. 

Jean did not do great, Jess had to help him out of a hole tonight. I was under the impression he was a really strong bartender, but he needs some counseling. 

One table complained to Amanda that the food took to long, I had checked with the table multiple times before the complaint, so I was surprised, but when I talked to them after their complaint, they said everything was great. 

A customer came in with a receipt from Saturday night, he got a glass of chardonay and an n/a beer, he was charged $38, he said his wife was previously in and was undercharged. His name is Albin and he works at the sushi spot locally part time. He was a really nice guy, I kept his receipt as I will connect with Brooke tomorrow about it. I offered them dessert in the lobby tonight. He and his daughter enjoyed dessert, he left us a five star review and totally understands growing pains. 

Evan took a table in the lobby at L8, they were happy. 

I had to cut a party off from drinking. His name was Jonathan from OBC, Amandas friend. They were loud and drunk, loud wasn't an issue, but just felt not confident continuing to serve. They were nice about it, they understood. 

Arlo came in for dinner. Warner had let me know prior. He had to wait a while, as I could not put his food in due to volume, he was very respectful and kind about it.