12/14/25 AM NOTES
Decently busy morning for European Breakfast with 38 guests, with the bulk of the people coming in after 9 until 10.
Eve left early since her baby was sick, and had to be taken to the ER, Anna was fine to hold down the fort until Paco arrived at 8:30.
Once we got a bit of a rush we had a couple come in that were locals, and not hotel guests, they were sat in Anna's station, for some reason Naomi asked Paco to take the table, and the table was overlooked. I was refilling the breakfast station, when this happened, and was disappointed to hear that they left, because they didn't get served. The guest alerted valet, and Shelby came to ask me if we were really busy, and I let her know no, not enough for anyone to get overlooked. It simply came down to the hostess asking Paco to take a table out of his section, when he was busy, and he said yes, because he doesn't want to let down the team. I let him it's fine to communicate that he can't take it at the moment, and either Anna can push herself to get to them, or Naomi could have started them, I could have been told that they needed assistance. So, we discussed having more open and honest communication, and then also asking for help, if he already felt overwhelmed. I let him know I truly believe a strong server will ask for help when needed, so the guests needs are met, and it will not be seen as a weakness. So the situation was a bit of a bummer and a good lesson for us all to learn.
There was a little lull, which is common between the hours of 10:30-12, I cut Anna, and broke Paco, Naomi, and Eric. I had Zammy watching the pool, and Sydney on the floor.
Not much happened in the pool so I brought Zammy down to the patio, and doing loops into the pool, and cut Paco and Naomi. I watched the front desk, and helped bus, and Zammy & Sydney took the floor, they got a few tables each, some later tables as well wanting drinks and snacks.
We did 28 covers at lunch, and the 38 for breakfast.
La Cocina sales $1995.20
A few voids today from Sydney, double ringing items, and ordered a shrimp cocktail instead of a sweet potato taco. I told her she needs to go more slowly ringing in items, because she has too many unnecessary voids.
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