2/23/26 AM NOTES

 We had 23 guests for Euro Breakfast, which there were only 28 guests that stayed the night, so almost everyone came in. We had two couples come in after Euro, one was in time, and we had a few items still available and on display. The second couple came in almost at 10:30, and everything was definitely down, they were understanding, but then their food took a pretty long time. I went to check in on in, and the kitchen hadn't even started it. They had some water issue spraying on the grill, so in the process of cleaning that up, they missed the ticket. Ultimately, the food came out, but I felt like taking care of their meals made the most sense, considering they waited close to 30 minutes. 

Rolo mentioned that it's been difficult since they moved the breakfast kitchen to the main kitchen, especially if the staff gets busy. Rolo rarely complains or has issues with things, so I do feel like if he's saying something there is merit to it. He said before the food was right around the corner, so we couldn't miss it once it's up to run it, and then maybe they wouldn't miss so many tickets. It's just a thought. 

I had a guest in Room 23, Vince Daly come up to me today, while he was getting Euro breakfast, and mentioned that he was annoyed to be bothered, while at dinner about a bill he didn't sign for at the pool by the front desk. I apologized for the inconvenience, and didn't realize it was that time of the day, and that because there were a few new check-ins we wanted to make sure we were charging the correct guest. So, he said that he was here, he had a card on file, and wasn't going anywhere, so why we needed to bother him for something so trivial was annoying, and he said it sounded like an anxious manager needing to know the information. So... once again I just apologized for any inconvenience. 

Lunch was pretty slow, only a few tables. I was able to walk all the staff through Resy to put in all guests, with their phone numbers. They felt confident that they could do it if it wasn't busy, but if it got busy it would be a lot more difficult. I told them if they could even get their number, and wrote it down temporarily that they could put it in Resy when they got caught up. I did let them know these are some of the standards we're going to have to get used to for Luxury Hotels of the World. On another note, I asked a regular her number when she came in as a walk in and she said it's fine, but she would prefer not to get a text or email everytime she comes here, as it's annoying.  I apologized and let her know the system does it automatically, but the benefit of getting her number helps for any belongings left behind, etc. 

I'm setting aside a cardigan for Eve, we only had medium so hopefully that works, but I want to make sure she's not wearing her own sweatshirt on the floor, for some reason she's got into the habit of that lately. 

Pool got busy around 4, not crazy, but it seems to be the time more guests are coming. Trent did great taking over, during the weekday, and depending on business that might be the route to take. 

Comped the two breakfasts for hotel guests who missed Euro, and waited too long for food. 

Cocina sales- $967.50