2.6.26 SNUG/CONDOR

 123 covers for Condor tonight

Snug consistently busy 

Snug micros went down at beginning of shift, Luc had difficulty getting in touch with Micros man. I will create an SOP on how to deal with tech crashes so we know how to expedite in these situations. 

Evan made quite a few mistakes tonight. He had an equal section compared to everyone else, but he communicated all of the mistakes and all guests were happy. 

Chits worked great tonight. Servers really starting to grasp them. It was rileys first night with them, and she really does well. She noticed that one table had a birthday and they ordered dessert and she did a candle and they were SO impressed and happy. Overall the system is strong. I do want to create a system to improve cups, i.e. Satia had two cups tonight on accident and there was a bit of a hiccup. Easy solve though. 

Sidework/polishing is HEAVY at the end of the nights and its causing servers to risk 6 hours. Needing to create better sidework sheets so that everyone is doing a fair share. Also troubleshooting why 9 racks of glassware is coming out at the end all at once. 

Comps:

Evan- snapper - wrong item, supposed to be seabass. Fired seabass but it took a while. Customer was fine with waiting as we left the snapper on the table. 

Satia: chips and guac- meant to ring in tuna tostada

Evan: condor old fashioned, dnl. too sweet. 

Satia: margarita. This was my bad, I told her table 32 ordered a margarita from me. She double rang it in, I should have been more clear that I ordered it. 

*Needing to create upcharge laminated sheet at every POS* evan put chips and guac sub veggies and didn't charge for veggies. Brandon called it out, so I was able to do upcharge for it. 


Comments

Post a Comment

Popular posts from this blog

12/5/25 MID

 I am going to leave some notes, but add some later. Sorry late night.  KRISTY - can you follow up and ensure that by Monday/Tuesday we have someone sort the grinder issue. Luc replaced the grider with another for now, the one acting up is in the liquor room. You can reach out to Handlebar and Luc has another guy if needed but as I understand it Handlebar sold us that grinder. Please text the F&B thread if you need more contact info. Brandon or Warner can get us. Thanks for handling this and keep us updated. We should be good with current grider til Monday.  FYI- Reminder for Luc to have Mel bring Zing Zang to Hotel Saturday after shift. Low due to back order.  Lobby needs more oversight by mid. I let that down today. I was there by 5:45/6 but in events pre and because we only had one cocktailer and she came at 6, the snug could have used my support around 5 pm I think. Luc and I discussed the team as a whole focusing on the MOD distribution and the Lobby needs i...
Read more

BEO MEETING WITH KIRSTEN

Kirsten to show FOH how to run checks for Admin fee and Auto Grat?  Notify Host & Lobby Server that if they go to the event for Concerts they have to go around building to the side to enter - 2 banks needed for tonight.  Wednesday Dec. 3 - Mariposa 1-3 table read - no service  Thurs Dec. 4 - 80 ppl Closed to Jeremy's PM Account 20% Pre Discount - Brooke to deterimne discount rate on check by EOD 12/2 - 50 % food  25% beverges - separate tabs for food and beverage (Jess up to support)  Friday - Dinner Kacey Crown event - 6-7:15 cocktail hour in pre-function bar, no opening Cocina bar - keep prefunction as bar for dinner. Rose for Ramin - El Roblar Marg & Mezcal Paloma 50% DISCOUNT ON FOOD 25% OFF BEVERAGE - tab split by Ramin and Kacey for dinner (Jess up to support)  Saturday Hawks Bday 6-6:45 passed appetizers 7 pm dinner - entree course pre selected we need to review the seating chart to ensure the right entree goes to the right person  Sunda...
Read more

12/1/25 MEETING WITH FOH TEAM

 oops posted this on my LA BLOG - sorry for delay  Kirsty & Sarah got some Micros time and can put in and remove items! WOO HOO! I think Riley is all set  here too.  Pool floor plan we decided on and I can do it Thurs or Friday when I am back.  Peter is coming by at 3 pm on Thursday to meet with me and another manager, I will go over his written warning.  Lynn will have written warning re: customer complaint, Riley and Luc to do tomorrow.  Luc, Kristy & Sarah, when I am here Thurs and Friday we can review some former Employee Communications to review language and make sure all feel weel here with using UKG and having discussions.  PLEASE KEEP ALL TICKETS KITCHEN AM AND PM, I made a file folder next to Mac, we can review weekly. This is important to see how we can improve as a team.  Thursday 2 pm MANAGER MEETING FOH & BOH in Condor.  Tip pool annoucement coming, stand by while we sort it with accounting Xmas & Xmas Eve ho...
Read more