PM NOTES 2.19.26

 41 Covers

The standout note of the evening was a customer complaint. Amanda called me over to talk to a guest who was upset that there server (Keegan) was not very attentive.  The man said that their serve was off doing who knows what and never checked in on them, but that all the other staff stepped in to take care of them. He said that he and his wife had been looking forward to having dinner here for a long time and that they were here to celebrate her birthday which went unacknowledged. We got to a good place before he left, but I will email him tomorrow and invite them back for drinks and/or an app on us. 

When I talked to Keegan about it she was genuinely flummoxed. She said she had asked them how their dinner was and that they had said good. I asked her about the birthday and she said she had seen that there was a birthday noted on the chit but that they didn't order a dessert so she didn't know to do anything. I told her that we will start making it a part of our steps of service to acknowledge a celebration of any kind at the beginning of the meal.

Luc and I discussed D'ete's performance which, as of late, has been abysmal at best. I had hoped she would have put in her notice by now, but it seems a sit down is in order if she plans to continue on.

The POS screen in the kitchen/IRD is being VERY glitchy. I am not sure who we need to reach out to about it but we may need a replacement for it. 

I had to void two entire checks from the Snug bar at the end of the night. Collin said that they were both hotel guest checks that left without giving room numbers..... I guess I should have comped them instead. Anyway, I REALLY think it should be standard practice in the Snug/Lobby that bartenders get a card or a room number before serving drinks. This happens way too much and it wasn't even that busy out there.